Utilization is defined as the amount of an employee’s available time that’s used for productive, billable work, expressed as a percentage. An employee’s utilization rate is a critical metric for organizations to track.
Queue Theory in math tells us that as utilization approaches 100%, lead times approach infinity. [Lead Time is “how fast work can be completed”]
(Source: Accelerate by Forsgren, Humble, Kim, et al. 2018)
So, be a good employee and ring the bell soon enough and take some slack time!