Measuring Productivity

Utilization is defined as the amount of an employee’s available time that’s used for productive, billable work, expressed as a percentage. An employee’s utilization rate is a critical metric for organizations to track.

(Source: Google)

Queue Theory in math tells us that as utilization approaches 100%, lead times approach infinity. [Lead Time is “how fast work can be completed”]

(Source:  Accelerate by Forsgren, Humble, Kim, et al. 2018)

So, be a good employee and ring the bell soon enough and take some slack time!

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